![]() I did not make it back to the store because due to not enough oil my car suffered a catastrophic malfunction. ![]() March 24th i was on my way to get another oil change because the oil light was coming on again. but on the 18th we watched the video of him breaking it. also at the initial visit he said it was broken when i came in. at this time i was informed the reason i had not heard anything about my complaint was because the technician that worked on my car was the general manger of the store. ![]() On march 18th i returned for a top off of oil since my oil light had come on. the tech broke my dipstick in turn he could not tell how much oil was added. On March 11th 2021 I got my oil changed along with a transmission flush on my 04 Volvo V70. This massive corporation certainly has the finances to do more than the bare minimum and is obligated to make this situation right, by my standards and preferences for my vehicle. Several mechanics disclosed the likelihood this transmission has been damaged in an accident is high and would lead to problems down the road in a 2015 ****** Outback that has never had issues, outside of routine maintenance and repairs. It has been advised the best and safest option for repair is a new transmission or a rebuilt transmission. Jiffy Lube is quoting $2,250 the reputable mechanic I prefer to repair my vehicle has quoted $8,453.95 this is the amount I demand of Jiffy Lube.Īfter speaking with several mechanics in the area, each has advised me against accepting this offer for a used transmission. I am rejecting this response because Jiffy Lube's offer for the repairs to the vehicle is unacceptable given the amount of damage caused by Jiffy Lube's mechanics ************************ in *********, **. Jiffylube will only pay for the tow and repair **** but has cost me so much more in damages, the process, and now having to sell my car and buy a new one. I have tried many times to resolve the problem. After looking at estimate for another **** dollars, I decided to trade in my car to be done with the constant problems created by JiffyLube. The dealership told me because the original damage was so extensive, it left a lot of residual damage where I will constantly have to bring it in for repair. I had to bring it back to the dealership again because the same problem was happening again. The Jiffy Lube manager admitted he and his crew didn't know what they were doing because it was a newer car and they didn't know how to do it properly but he told me they "are using this as a learning experience." The corporate office was unwilling to negotiate compensation because they stated all of the blatant ********************** is covered by their contract, even though in the exclusions clause it very clearly states TAMPERING as a voidable action for their contract. In October, the same issue began again because the brake, rotor, and caliper were damaged. I found out from the dealership mechanic that Jiffy Lube had tampered with the caliper bolt and it was damaged to the point that it was about to fall out. For one month I was without a car and it cost me a $200 tow, $**** mechanic ****, and an immeasurable amount of stress. Jiffy Lube replaced both, however they used the wrong brake pad, and my brakes seized and became extremely dangerous to drive. After they worked on my car, a piece of a brake pad broke off and ruined the rotor and the brake. I had the brake pads on my 2019 ******* Santa Fe changed on May 10, 2021.
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